Refund policy

Thank you for choosing LaceLayer.com. To provide you with clarity on our return process, please review our updated return policy:

14-Day Return Policy:

• Our return policy is valid for 14 days. If 14 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.
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14-Day Return Eligibility:

• To be eligible for a return, your item must be unused, unopened and in the same condition that you received it. All returns are subject to inspection.

Final Sale Items:

• Please note that LaceLayer does not accept returns on Final Sale items, which include our Lace Glue, LaceLayer Plus,  Freeze Melt, and Wig Install Kit.

Initiating a Return:

• To initiate your return, please email info@lacelayer.com. Include your order number in the title and the reason for the return in your email.The return address will be mailed to you. 

Return Method:

• All approved returns will be processed in the form of store credit only. We do not offer refunds to the original payment method.

Refunds:

• After receiving and inspecting your return, we will send you an email notifying you of the status of your store credit.

Return Shipping:

• Prepaid shipping labels are provided for all returns initiated through our website. Shipping costs are non-refundable. If you receive an in-store credit, the cost of return shipping will not be deducted.

Tracking Your Return:

• Please send tracking information for all returns. We recommend tracking to ensure a smooth process, as we do not guarantee the receipt of your returned item.

Monthly Subscriptions

• All monthly subscriptions must be paused, skipped, or canceled by the customer before the renewal date. Once a payment is processed, it cannot be canceled or refunded. If you do not wish to receive a shipment for the upcoming month, please manage your subscription through your account in advance.

Thank you for choosing LaceLayer.com. We appreciate your understanding of our return policy